What We Collect and Why It Matters
When you open an account, we collect the details you provide — name, contact information, and payment method identifiers such as your Touch 'n Go eWallet or Boost account reference. Transaction records are kept to process withdrawals, verify account activity, and meet obligations under applicable law.
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We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and the lobby running correctly on your device. GrabPay and FPX transaction references are stored only as long as needed to reconcile your account wallet.
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We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors need to complete your transaction. Where local law in Malaysia requires us to retain records for a defined period, we follow that requirement; outside those
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obligations, we delete data when it is no longer needed for your account. You can request a copy of the data we hold on you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.